ARTISAN CHOCOLATES
FREE DELIVERY IN AUSTRALIA FOR ORDERS OVER $100
Fine chocolates must be shipped carefully to preserve their quality. Only order online if you are within the 3-4 day delivery zone and temperatures are below 35° C. Please see our FAQs.
To be included in our Monday morning shipment, please place your order by Sunday evening.
FAQs
By ordering chocolates, you acknowledge that you understand
that your chocolates may be damaged during the shipping process.
Will my chocolates arrive in good condition?
To maintain a chocolate's quality, it must be kept within a certain temperature range (13 - 22 degrees C) and insulated from vibration over time. Although we try our utmost best to prepare chocolates for travel by using insulated boxes, padding, insulation and ice packs, the quality of the chocolates may be affected during shipping.
Where do you ship?
Currently, we only ship within Australia.
What is the order deadline?
Chocolates are shipped on the Monday of each week. Order by Sunday, 4pm AWST the day before.
Why do you only ship on Monday mornings?
They are only shipped on Mondays so they can be delivered within the working week.
What is the shelf life of the chocolates?
Our chocolates use real ingredients so the shelf life our products is shorter than commercially produced products. From the day of dispatch the shelf life of each product is as follows:
Chocolatier Selection: 7-8 weeks
Dark Selection: 7-8 weeks
Australian Selection: 4 weeks
Celebration Selection: 4 weeks
How do you ship?
We use Australia Post’s Express Post service. The temperature for fine chocolates is between 13 -22 °C so refrigerated couriers are too cold.
How long does shipping take?
Shipping takes 3-4 business days, depending on where you live. Please note, during during peak times, such as Christmas, shipping takes longer.
How much does it cost to ship?
The shipping costs are as follows:
1 to 2 boxes: $12
3 boxes: $18
4 or more boxes / Deluxe Selection: Free
What if my chocolates are damaged?
We can guarantee that when your chocolates were sent, they were in excellent condition. We have tried our best to protect your products during shipping, and we truly are sorry they were damaged.