Nakamura Chocolates
CHOCOLATE ARTISAN

FAQs

By ordering chocolates, you acknowledge that you understand

that your chocolates may be damaged during the shipping process.

Will my chocolates arrive in good condition?

To maintain a chocolate's quality, it must be kept within a certain temperature range (13 - 22 degrees C) and insulated from vibration over time. Although we try our utmost best to prepare chocolates for travel by using padding, insulation and ice packs, the quality of the chocolates may be affected during shipping.  We recommend you do not order chocolates during a warm period or if you are in a warm area.

Where do you ship?

Currently, we only ship within Australia.

How do you ship?​

We use Australia Post’s Express Post service.

How long does it take?

Chocolates are made fresh every week and are only shipped on Mondays, after which shipping takes between 1 - 3 business days, depending on where you live.  To make the Monday shipping deadline, you need to order by the Sunday night before. Please note, during during peak times, such as Christmas, shipping takes longer and currently shipping times can be 2-3 times longer due to the effects of COVID-19.

How much does it cost to ship?

The shipping costs are as follows:

1 to 2 boxes: $15

3 boxes: $18

4 or more boxes: Free

What if my chocolates are damaged?

We can guarantee that when your chocolates were sent, they were in excellent condition.  We have tried our best to protect your products during shipping, and we truly are sorry they were damaged. 

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